You will have the opportunity to practise powerful new tools and techniques in a safe environment and you will take away practical steps for more credible and effective communication with any audience. The aim is to equip you with everything you need to build your communication capacity at all levels – whether it be interpersonal, organisational or external, and enabling you to become a leader communicator who connects and resonates with any stakeholder.

Suitable for anyone who would like to develop the skills to communicate with greater impact in the workplace.

By the end of this course you will be able to:

  • Define how to make the greatest impact when communicating
  • Listen empathetically rather than competitively
  • Use a balance of advocacy and enquiry techniques to make conversations more productive
  • Deliver authenticity through congruent communication
  • Demonstrate empathetic acknowledgement
  • Use storytelling techniques to maximise the impact
  • Use a five-step model to promote more emotionally impactful conversations
  • Reviewing the five key principles of impactful communication: Authentic, Clear, Relevant, Adequate, Compelling
  • Identifying when to use advocacy and inquiry for maximum impact
  • Listening and responding with empathy
  • Aligning visual, verbal and vocal elements of communication
  • Becoming aware of micro-inequities and micro-affirmations and their impact on congruence
  • The three elements of a powerful story
  • How to incorporate compelling and relevant storytelling into presentations and other communications
  • Using the AEIOU model of positive conversations to defuse conflict